FCA authorisation and Firm Reference Number
Prism Independent Financial Management Ltd is authorised and regulated by the Financial Conduct Authority. Prism Independent Financial Management Ltd is on the Financial Services Register and its Firm Reference Number is 426567. You can check this on the Financial Services Register at https://register.fca.org.uk/
Complaints and the Financial Ombudsman Service
How to complain
Prism Independent Financial Management Ltd is committed to providing a high standard of service. If you are unhappy with any aspect of our service, please tell us so we can put things right.
Please contact us in writing, by email or by telephone:
Prism Independent Financial Management Ltd
46 High Street
Haverfordwest
Pembrokeshire
SA61 2DA
Telephone: use the number shown on our Contact page
Email: use the address shown on our Contact page
We will acknowledge your complaint promptly, investigate it fairly and keep you informed. We aim to resolve complaints as quickly as possible and will send you a final response explaining our findings and any redress we consider appropriate.
Financial Ombudsman Service (FOS)
If you are an eligible complainant and you are not satisfied with our final response, or if eight weeks have passed since you first complained and you have not received a final response, you may be able to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: https://www.financial-ombudsman.org.uk/
Telephone: 0800 023 4567
Further information about the Financial Ombudsman Service is available on its website. Referring a complaint to the Ombudsman does not affect your legal rights.
Capital at risk
The value of investments can go down as well as up and you may get back less than you invested.
This applies to investments, including investments held within pensions and ISAs.
Privacy Notice
Prism Independent Financial Management Ltd (“Prism”, “we”, “us”) respects your privacy. This notice explains how we collect and use personal data when you use our website at prism.cleddau.com or contact us via our website forms.
Who we are
Prism Independent Financial Management Ltd, 46 High Street, Haverfordwest, Pembrokeshire, SA61 2DA. Company number 05294999. We are the data controller for personal data collected through this website.
What we collect
When you use our contact forms we collect the information you provide, which typically includes your name, email address, subject and message. Our web server and hosting provider may also process technical data such as IP address and browser type as part of delivering the site securely.
Why we use your data
We use contact-form data to respond to your enquiry and, where relevant, to take steps at your request before entering into a contract for advice. The lawful bases are usually our legitimate interests in responding to enquiries and/or steps prior to a contract (UK GDPR Article 6).
How long we keep it
Enquiry messages are kept only as long as needed to deal with your request and any related follow-up, unless a longer period is required for regulatory record-keeping if you become a client.
Who we share data with
We use website hosting and form-processing services (including our WordPress hosting environment) that process data on our behalf. We do not sell your personal data. We may share data if required by law or a regulator such as the Financial Conduct Authority.
Your rights
You have rights under UK data protection law including access, rectification, erasure, restriction, objection and complaint to the Information Commissioner’s Office (https://ico.org.uk/). To exercise your rights, contact us using the details on our Contact page.
Contact forms
By submitting a form on this site you acknowledge this Privacy Notice. We will only use the details you send to respond to your enquiry unless you later become a client, in which case our client privacy information will also apply.